The People Who Work On Your Vehicle

Twenty-six years in the trade, fifteen of them running this shop. Daniel came up as a body technician in a high volume DRP shop in the mid nineties and left it because he could not stand the cycle-time pressure, which is the same reason he took the Class A that nobody else would touch in 2013 and rebuilt the business around it.

He still writes structural estimates on the hardest jobs and still walks final inspection on anything over $50,000. He is the person who will tell you your coach might be a total loss before your adjuster does, and he would rather do that in week one than have you learn it in week six.

Nineteen years writing estimates, the first eleven of them on the carrier side as a field adjuster. That background is the reason her supplements get approved: she writes them the way an adjuster needs to read them, with the photographs indexed to the line items and the reasoning stated rather than implied.

Karen is the person most customers actually deal with. She is blunt about cost, patient about explaining why, and she will walk any line on your estimate if you want to argue it. She keeps a running file on which carriers pay specialty RV rates without a fight and which ones need the structural documentation attached before they will look.

Twenty-two years spraying, eight of them in a custom and restoration shop before coming here. Miguel is the reason this shop ended up doing RV work at all, because the first motorhome that came through in 2012 arrived looking for someone who could match a discontinued factory graphics scheme and he could.

He does not match from paint codes. Every job gets sprayed-out cards evaluated against the actual panel under corrected light, and he has sent his own work back for a respray more than once over a match nobody else in the building could see. On full body refinishes he lays out the entire schedule himself, panel by panel, before a gun comes out.

Twenty-four years, the first thirteen in heavy truck and trailer frame repair before he ever saw a motorhome. That is an unusual path into RV work and it turns out to be the right one, because a raised rail coach chassis behaves much more like a truck frame than like a unibody car.

Tomas measures everything, twice, and writes it down, which occasionally annoys people who want a faster answer. He is also the one who fabricates when a part does not exist, and he has been eleven months into the 1959 Flxible in the back corner, forming panels off measurements taken from the original structure because there is no other source on the planet.

Fifteen years, originally a marine electrical technician working on yacht house systems in Dana Point, which is a closer parallel to an RV than anything in the automotive world. Same problem set: 12V and shore power on one vessel, water systems that have to survive motion, and everything sealed against an environment trying to get in.

Priya runs diagnosis before parts, without exception, and she will tell you when a component another shop condemned is fine. The most common thing she finds is a slide motor replaced because a rail was bent, or a battery bank replaced because a converter was not charging. She is also the person to talk to about lithium conversions, and she will talk you out of a bad one.

Eleven years, all of it in claims administration, six on the carrier side and five here. Andre is the person who keeps a $60,000 structural claim from stalling for three weeks because a supplement landed in the wrong queue, which happens far more often than anyone would like.

He tracks every open claim in the building by carrier, adjuster, submission date and days outstanding, and he calls before a file goes stale rather than after. He knows which of our sixteen direct billing carriers respond in three days and which take fifteen, and he sets your expectations against the real number rather than the optimistic one.

Behind those six are body technicians, painters, prep, systems techs, a graphics installer and apprentices. The apprentice program is deliberate. There is no school that teaches RV structural repair, so the only way this trade continues is if shops train people, and we have brought three technicians up from apprentice to journeyman in the last six years.

If you are in the trade and reading this for the wrong reason, we hire continuously and we pay above the regional collision average. Open roles, pay ranges and what we look for are on the careers page.