Intake
Start a Repair
Short answer
Tell us what happened and a service writer calls you back during shop hours. Insurance walk-ins are welcome any time we are open.
Submit the repair order and we will call you to schedule an intake appointment. Bring the vehicle to 23281 La Palma Ave, Yorba Linda, CA 92887. From San Clemente that is about 45 minutes on the I-5 or the 73.
What Happens After You Submit
- We call you back
- A service writer calls during shop hours to ask a few questions and put you on the schedule. Mon to Fri 8:00 AM to 5:00 PM, Sat 9:30 AM to 3:00 PM, Sun Closed.
- You bring it in
- Drive it in or have it towed. We look at it with you in person and tell you what we can see and what we cannot see yet.
- We tear down the damage zone
- Panels come off before the estimate is finalized. That is the step that decides whether your claim gets paid correctly.
- Your carrier gets a real number
- We bill direct with 16 major carriers and send the documentation package straight to your adjuster.
What an Estimate Costs
We charge for estimates and credit them back. A paid estimate buys you measured, documented, photographed findings instead of an opinion from a walkaround.
- Collision estimate
- By appointment. Insurance walk-ins are always welcome.
- RV systems estimate
- $150, credited back against an authorized repair. Covers slides, awnings, water, electrical and generator.
- In-depth diagnostic
- 1 hour at $285, credited back against an authorized repair.
What to Bring
- Claim number and adjuster contact
- If a claim is already open, the number and your adjuster name and phone lets us start the conversation on day one.
- Photos from the scene
- Anything taken before the vehicle moved is worth more than anything taken after. Send what you have even if it is blurry.
- Any prior repair paperwork
- If this area has been repaired before, we need to know. Previous work changes how we approach the structure underneath.
- A list of your aftermarket work
- Solar, lithium, cabinetry, suspension. If it is not itemized it tends to get written off the estimate entirely.
