# Fleet and Commercial Repair Accounts

> Commercial and business customers measure repair in downtime cost per unit per day, not in estimate total. We run fleet body, paint, box and lift gate work on a scheduled basis out of Yorba Linda, with purchase orders, net terms and staged intake so your whole fleet is never down at once.

**Type:** Customer group  
**Canonical:** https://ocrv.pro/who-we-serve/commercial-and-business  
**Updated:** 2026-07-29

## Summary

Fleet work is scheduled, not walked in. We stage units so downtime stays predictable, bill against purchase orders with net terms, and track cost per unit.

A business does not care what the repair costs in isolation. It cares what the repair costs plus what the unit not working costs. A box truck earning $1,400 a day is a different math problem than a spare pickup, and the correct answer is sometimes to spend more on overtime and expedited parts and sometimes to let the unit sit until a slow week. We can only help you make that call if you tell us the number.

So the first conversation with a new commercial account is not about labor rates. It is about how many units you run, what each one produces per day, whether you carry spares, and which weeks of the year you absolutely cannot be short. From there we build a schedule instead of a queue.

The shop is at 23281 La Palma Ave in Yorba Linda, which puts us inside a reasonable drive for most of Orange County including San Clemente, Dana Point and San Juan Capistrano. All work is in shop. We do not send technicians to your yard, so plan on drop off and pickup as part of the cycle.

## Downtime Cost Per Unit Per Day Drives Every Decision

Suppose a delivery van needs a $6,200 side panel and door repair. At a normal pace that is nine working days. Expedited, with the panel air freighted and the paint booth scheduled around it, it is four days and about $1,100 more. If that van produces $900 a day, the expedite saves you roughly $4,500 in lost revenue for $1,100 in cost. That is an easy yes. If the van is a spare, the expedite is money burned.

We put that math on the estimate rather than leaving you to work it out. Every commercial estimate we write includes an expected in shop duration and, where relevant, an expedited alternative with the cost delta stated. You decide. What we will not do is quietly expedite and bill you for it, or quietly let a revenue unit sit for three weeks because a $40 part was on ground shipping.

- **Staged intake:** On multi unit work we take two or three at a time rather than all of them, so you keep a working fleet. This stretches total calendar time and protects weekly capacity.
- **Expedite option priced separately:** Air freight on parts, overtime labor and booth priority quoted as a line item delta against the standard timeline, so you can compare it against your own revenue per unit.
- **Off season scheduling:** Cosmetic and deferred work batched into your slow weeks. We hold the estimate and the parts order and bring units in when you can spare them.
- **Per unit cost history:** We keep repair history by unit number, not just by company. When one van has taken three rear corner hits, that pattern is a driver or a route problem worth knowing about.

## How We Handle Purchase Orders, Terms and Approvals

Retail customers authorize with a signature and a deposit. Commercial accounts usually cannot. Your accounts payable process wants a purchase order number on the invoice, a quote that matches the PO amount, and a defined approval threshold above which somebody else has to sign. We work inside that. Estimates are written to the PO, supplements are quoted before the work is done rather than after, and invoices carry the PO number and the unit number on the face.

Established accounts can be set up on terms rather than the standard 50 percent deposit schedule. That is a credit decision, not an automatic one, and the first few jobs with a new account typically run on our normal deposit structure while we build history. Special order parts still require a full non refundable deposit regardless of account status, because those parts cannot be returned to the vendor.

- **PO on the estimate:** We write the estimate against your purchase order number and flag any line that would push the total above the PO ceiling before we perform it, not on the final invoice.
- **Approval thresholds:** Tell us your internal signing limits and who holds them. We route supplements to the right person directly instead of stalling a unit waiting for a callback.
- **Net terms on established accounts:** Available after repair history is built. New accounts start on the standard schedule: 50 percent at authorization over $2,000, 25 percent more at parts arrival over $10,000, balance at pickup.
- **Invoice detail:** Unit number, VIN, PO number, labor hours by discipline at posted or negotiated rates, parts with markup applied, materials, and 7.75 percent tax on parts and materials only.

## The Work Commercial Accounts Actually Order

Fleet work skews heavily toward the same handful of jobs. Rear corner and roll up door damage on box trucks from loading dock contact. Side panel and mirror damage on vans from alley and drive through routes. Lift gates that have been overloaded until the platform bent or the pump failed. Graphics that need to come off a sold unit or go onto a new one. Frame and crossmember welding on trailers that have been curbed enough times.

None of that is glamorous and all of it is repeatable, which is the point. Repeatable work can be quoted accurately, scheduled tightly and completed without surprises. Where fleets get hurt is on the one in twenty job that is actually structural, and the way we protect you there is the same as on an RV: tear the area down before promising a number.

## Commercial Claims and Third Party Liability

Commercial policies behave differently than personal auto. There is often a much higher deductible, sometimes a per occurrence structure, and frequently a third party involved because your driver hit something belonging to somebody else or the reverse. That means the repair file may end up as evidence, and photographs taken during teardown may matter to a liability determination months later.

We document accordingly. Intake photographs, teardown photographs, measurement records and parts sourcing quotes stay in the file for every commercial job whether the claim is open or not. If your carrier or your attorney needs that package later, it exists. We bill direct with every major carrier and will work with a fleet self insured retention program the same way.

## Pricing

| Line item | Range | Hours |
| --- | --- | --- |
| Commercial truck collision repair | $1,500 to $50,000+ | 7 to 240 |
| Box body repair, panels, doors and floor | $750 to $15,000 | 4 to 70 |
| Lift gate installation | $1,500 to $8,500 | 6 to 30 |
| Fleet graphics and lettering | $1,500 to $9,500 | 8 to 45 |

## What is included

- Written estimate with expected in shop duration for every unit
- Expedited alternative priced as a stated cost delta where it is available
- Staged intake schedule so a working portion of your fleet stays on the road
- Purchase order number and unit number carried on estimate and invoice
- Supplements quoted and approved before the additional work is performed
- Repair history retained by unit number for pattern and driver analysis
- Teardown and measurement documentation retained for liability files
- Direct billing with major carriers and support for self insured retention programs

## Questions

### Can we set up an account and pay on net terms?

Established accounts can be moved to terms once we have repair history together. New accounts start on our standard schedule of 50 percent at authorization over $2,000, an additional 25 percent when parts arrive on jobs over $10,000, and the balance at pickup. Special order parts always require a full non refundable deposit because vendors will not take them back.

### Will you take our whole fleet in at once?

We would rather not, and usually neither would you. On multi unit work we stage two or three units at a time so you keep a working fleet through the project. Total calendar time is longer that way, but your weekly capacity holds. If you have spares and want everything done at once, we can schedule that instead.

### Do you come to our yard for fleet work?

No. There is no mobile or on site service. Everything happens in shop at 23281 La Palma Ave in Yorba Linda, because the paint booth, the pulling equipment and the lifts do not travel. Most accounts drop units in the morning and we coordinate pickup windows so a driver is not waiting around.

### How do you price a rush job?

The expedite is a separate line item, not a hidden markup. It covers air freight on parts, overtime labor at the posted rate and paint booth priority, and we state the cost delta against the standard timeline so you can weigh it against your own revenue per unit per day. You approve or decline it explicitly.

## Related

- https://ocrv.pro/truck-repair
- https://ocrv.pro/what-we-fix/commercial-and-heavy-trucks
- https://ocrv.pro/what-we-fix/buses-fleets-and-specialty
- https://ocrv.pro/rates/deposits-and-payment
- https://ocrv.pro/the-shop/our-process